Support
Need a hand with SmartFill for Google Sheets™? We're here to help.
Contact
Email: support@erland.ai
Please include a brief description of what you were trying to do, your header names, how many rows you selected, and (if possible) a screenshot of the selection and any message shown in the sheet.
Common issues
- Add-on not visible in Extensions: Refresh the Sheet after install. If your organization restricts Marketplace apps, your admin may need to allow or install the add-on for your domain/OU.
- First-run authorization prompts: Approve the two scopes shown. If you want to re-test the consent flow, revoke access in your Google Account settings and run again.
- No data generated: Make sure your selection includes a header row and empty rows below it. SmartFill only sends the header names, the requested row count, and an optional sort instruction to the AI service.
Data Use & Logging
To generate data, SmartFill sends the selected header names, the number of rows requested, and any detected sort instruction to the Gemini™ AI service. No other spreadsheet content is sent. Results are written directly back into your sheet.
We also log operational data to monitor and improve the service. See our full Privacy Policy for details.
Security
- All requests to the AI service are made over HTTPS/TLS.
- We use the narrowest permissions required to read your headers and write the generated rows.